FAQs

Think of us as your outsourced office, working behind the scenes so you can focus on running your business.

From answering your phones and managing your diary to handling customer communication, admin and social media, we help you spend less time behind a desk and more time doing the work you enjoy.

We work with tradespeople and small businesses in Merseyside and surrounding areas, who need reliable office support. 

Whether you’re an electrician, plumber, builder, landscaper, engineer or another local business, we’re here to help.

We’re friendly, reliable and real people, not a chatbot or faceless call centre.

Between us, we bring over 30 years of experience in customer service, business administration, graphic design and digital marketing.

We become an extension of your business, looking after your customers with the same care and professionalism that you would.

It’s like having your own office team, without the cost of employing someone full-time.

We’re based in Merseyside and proudly support local businesses across Liverpool, Sefton and the surrounding areas.

Because our services are delivered remotely, we can also support businesses across the UK.

Our Complete Business Support Package includes but is not limited to:

• Phone answering

• Customer email management

• Diary and job booking

• Quotes, invoices and general admin

• Customer communication

• Social media management

Find out more 

Our Complete Business Support Package is just £775 per month, giving you access to professional office support for less than the cost of employing one full-time member of staff, with no expensive overheads. This is a flat fee, no hidden costs but extras can be added to meet additional requirements too.

We also offer introductory launch offers from time to time.

No. We believe in building long-term relationships because we’re delivering a great service, not because you’re tied into lengthy contracts.

Our standard agreement is straightforward and transparent, with clear notice periods. Read more about our minimum terms here

Yes. As part of our social media management, we create and schedule regular content to help keep your business visible online.

This includes professionally designed graphics, captions, hashtags and ongoing support over various platforms and community pages. You provide the photos we'll do the rest.

We’ll answer your business calls professionally using your company name, just like an in-house member of your team.

Using our secure phone system, your business calls are seamlessly forwarded to us during our office hours, Monday to Friday, 9:00am to 5:00pm. We’ll answer calls on your behalf, take detailed messages, answer agreed questions where appropriate, and ensure your customers receive a friendly, professional first impression every time they call.

Messages and call details are sent to you promptly, so you’re always kept up to date without needing to stop what you’re doing.

To your customers, it feels like they’re speaking directly to your office, while you get on with the job in hand.

We work with your existing systems wherever possible, so there’s no need to change the way you already work.

Whether you use Google Calendar, Outlook or another booking system, we’ll securely link your calendar to ours, allowing us to manage your diary in real time.

Simply let us know when you’re available, and we’ll take care of the planning. As we add appointments, your diary updates instantly, and if you block out time yourself, we’ll see those changes too. That means everyone is always working from the same live calendar, helping to prevent double bookings and ensuring your schedule stays organised.

Yes. Confidentiality and professionalism are incredibly important to us.

We use secure systems to manage client information and treat your business as if it were our own. Our privacy policy is linked at the bottom of the page for additional information. 

In many cases, professional business support services, like Toucan Do Business, can be treated as an allowable business expense.

As every business is different, we’d always recommend speaking to your accountant or HMRC to confirm what applies to your individual circumstances.

No. You’re always in control.

Some clients ask us to answer their phones, others need help with admin, diary management or social media. The package we offer is comprehensive but we are happy to tailor our services to meet your needs. We’ll work with you to provide the level of support that’s right for your business.

It starts with a conversation. We'll meet you and learn more about your business and discuss where we can make the biggest difference.

If you're happy with what we offer, we’ll take care of the onboarding and get started.

☕ Fancy a Brew? Let’s talk business.