Terms and conditions of service

Last Updated: JULY 2026

1. Introduction

These Terms and Conditions of Service (“Terms”) govern the business support services provided by Toucan Do Business (“we”, “us”, or “our”) to our clients.

By instructing Toucan Do Business to provide services, you agree to these Terms. Where a separate Business Support Agreement is signed, that agreement shall take precedence over these Terms where any inconsistency exists.

2. Our Services

Toucan Do Business provides outsourced business support services to businesses throughout the United Kingdom.

Services may include, but are not limited to:

• Telephone answering

• Customer email management

• Diary and appointment management

• Customer communication

• Social media management

• Content creation

• Local networking and community engagement

• Administrative support

The exact services provided will depend upon the package selected by the client.

We reserve the right to improve or modify our internal systems, software or working methods where this does not materially reduce the agreed level of service.

3. Business Hours

Our standard business hours are:

Monday to Friday

9:00am to 5:00pm

excluding:

• Bank Holidays

• Planned annual leave

• Christmas closure periods

Any planned closures will be communicated to affected clients in advance.

Communications received outside our business hours will normally be dealt with on the next working day.

Toucan Do Business does not provide emergency response services.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate and up-to-date information relating to their business.

• Informing us promptly of any changes to pricing, services, availability or business operations.

• Providing access to any systems required for the delivery of our services.

• Supplying branding assets, photographs and other marketing materials where required.

• Reviewing and approving content where requested.

Toucan Do Business accepts no responsibility for delays or errors resulting from inaccurate, incomplete or outdated information supplied by the client.

5. Marketing Services

Where social media management or marketing services are included within a client’s package:

• Content will be created using information supplied by the client.

• The client remains responsible for ensuring factual accuracy.

• Content may be scheduled in advance.

• Toucan Do Business cannot guarantee enquiries, sales, lead generation, search engine rankings, social media growth or any specific business outcome.

The client remains responsible for all business decisions and customer interactions.

6. Fees and Payment

Service fees are confirmed before work commences.

Unless otherwise agreed in writing, payments are due monthly in advance.

Failure to make payment may result in the suspension or termination of services until outstanding amounts have been settled.

7. Minimum Terms

Certain service packages are subject to minimum contract periods.

Where applicable, the agreed minimum term, payment schedule and notice period will be confirmed within the client’s Business Support Agreement.

As our services are supplied exclusively to businesses, statutory consumer cooling-off rights do not apply.

8. Confidentiality

Both Toucan Do Business and our clients agree to treat all commercially sensitive information as confidential.

This obligation continues after the termination of our business relationship.

9. Intellectual Property

All concepts, graphics, designs, content and marketing materials created by Toucan Do Business remain our intellectual property until payment has been received in full.

Following payment, ownership of final approved deliverables transfers to the client unless otherwise agreed in writing. Toucan Do Business retains ownership of any pre-existing templates, systems, processes or proprietary materials used in delivering the services.

Unless agreed otherwise, we reserve the right to display completed work within our portfolio, website, marketing materials and case studies.

10. Data Protection

Toucan Do Business complies with all applicable UK data protection legislation.

Where we process personal data on behalf of a client, the client remains the Data Controller and Toucan Do Business acts as the Data Processor solely for the purpose of delivering the agreed services.

Further information can be found in our Privacy Policy.

11. Limitation of Liability

Toucan Do Business provides its services using reasonable skill and care.

To the fullest extent permitted by law, we shall not be liable for:

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Customer dissatisfaction

• Missed appointments arising from circumstances outside our reasonable control

• Third-party software failures

• Telephone or internet outages

• Social media platform outages

• Indirect or consequential losses

Our total liability for any claim arising from our services shall not exceed the fees paid by the client during the preceding three months.

Nothing in these Terms limits liability where it cannot legally be excluded.

12. Suspension and Termination

Toucan Do Business reserves the right to suspend or terminate services where:

• Payments remain outstanding.

• The client commits a material breach of any agreement.

• The client, or anyone acting on their behalf, behaves in an abusive, threatening, intimidating or discriminatory manner towards our directors, employees or contractors.

• The client requests us to undertake unlawful or unethical activities.

• Continuing to provide services would expose Toucan Do Business to legal, regulatory or reputational risk.

Termination of services does not affect any outstanding fees due.

13. Force Majeure

Toucan Do Business shall not be liable for delays or failure to perform our obligations where such delays arise from circumstances beyond our reasonable control, including but not limited to internet outages, power failures, illness, natural disasters, government restrictions or failures of third-party service providers.

14. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions regarding these Terms and Conditions of Service, please contact:

Toucan Do Business

Email: info@toucandobusiness.com